Delivering Omnichannel Success with IBM WebSphere Commerce: A Digital Agency Perspective

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I had the opportunity to talk to Jon Anhold, an Associate Technology Partner at Rosetta, a leading Digital Agency that specializes in IBM WebSphere Commerce about how they consistently deliver Omnichannel success to their clients. His feedback and responses were really insightful and I just couldn't help but share them in their entirety! Matt: Rosetta describes its mission as ‘connecting rich data, engaging experiences and robust technologies to forge meaningful ... More >

Digital Performance Insights from Mother’s Day 2015

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The digital business landscape is highly competitive.  The transformation from traditional approaches to doing business to a real dominance of digital channels is well underway. At Dynatrace, we see interesting trends shaping how Digital Business Owners approach the playing field when they have no choice, but to aggressively go to market online.  For Mother’s Day 2015, the Dynatrace team examined a number of specialty sites, which received high traffic prior to May ... More >

Key Metrics to ensure your IBM WebSphere Commerce investment delivers: Part I

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IBM WebSphere Commerce (WSC) is a robust and highly scalable platform for powering omni-channel commerce.  However, to monitor WSC effectively for the purposes of maximizing revenue through the delivery of a high-performance customer experience, it is not enough to just monitor PMI metrics, CPU, memory and disk of the underlying infrastructure that runs the IBM WSC engine. It requires collection of a rich data set that can be presented to various stakeholders to ensure that ... More >

Functional Test (R)Evolution

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In the last couple of weeks I had the chance to meet a lot of testers in different cities and at different events. To name a few: TestExpo in Copenhagen, STPCon in San Diego, Grand Rapids Testers and Sydney Testers Meetup. I presented my idea of a performance metrics driven approach to software engineering across the lifecycle. I want testers to level-up their skill set and not only test for functional correctness but look behind the scenes and look at things that might seem ... More >

Creating Evolved Applications for Evolving Customer Experiences [Infographic]

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Change and variability in customer buying behaviors is a constant. Especially as buying power shifts to the millennial generation, born digitals with higher expectations.  It’s our job to be prepared to build a high performing digital experience around each potential customer and precisely in the moment and place they need it. At a macro level, the battle to drive specific user behavior is lost, creating evolving environments that meet any possible user behavior is our only ... More >

Mobilegeddon is here.

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Google’s new algorithms for mobile search have arrived. If you’re calling it #Mobilegeddon then it caught you by surprise.  And in fact, it’s catching a lot of businesses off guard if they don’t have a solid digital performance strategy in place. A bit of background Google is in the process of changing how they rank mobile web pages (pages that load in mobile devices).  What does this mean for some businesses?  This means that their ranking in Google searches is going to ... More >

Breaking Down the Website Performance of Tax Day 2015

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So yesterday was April 15th 2015… Tax Day.  Across the US, taxpayers had a deadline that they need to file their federal and state taxes.  As with every aspect of our day-to-day lives we are seeing the digitization of how we prepare and file our taxes.  Just a quick look at the traffic going to the IRS.gov shows the level of activity that tax related sites receive this time of year.  Compared to the off season IRS.gov sees a 3-4x increase in traffic during tax ... More >

5 Can’t Miss Web Performance Optimization Basics

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At this year’s STPCon I offered a Performance Clinic for attendees that came to the conference early. As part of this, we did 2 live performance diagnostic sessions: one on a pretty cool 3D visualization app based on Java and JavaScript, another one on a live eCommerce website. On the eCommerce landing page we found the usual performance suspects which were not surprising to me or for the two guys working for that company that were in the room with me. They have tried hard ... More >

5 Tips to Improve SharePoint Web Part Performance

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In a recent SharePoint Performance PerfBytes Episode Mark Tomlinson, Howard Chorney and I discussed SharePoint Performance based on my blog posts System Performance Checks and SharePoint Deployment Checks. We soon concluded that Web Parts – being one of the key concepts in SharePoint – ultimately decides whether your SharePoint sites scale, perform fast and will be used widely in your organization. Deploying or implementing “Bad” Web Parts will have severe side-effects ... More >

Omni-Channel Monitoring in Real Life

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In September, Macy’s announced that they will invest 1 Billion $ into their omni-channel strategy. When spending so much money the question that immediately comes up is how to measure the success? Key questions as “Are conversion rates increasing as planned?”, “How good is the User Experience for each channel?” need answers. Since my first blog about omni-channel monitoring, I came across a variety of customer implementations. Today, I want to share with you how Solocal ... More >